The Greater Irvine Chamber presents a series of Dale Carnegie workshops exclusively for Chamber members. The series includes four workshops led by Oscar Toscano, vice president of Sales & Channel Partners, Dale Carnegie, and a Dale Carnegie Certified Trainer.
Build Camaraderie and Trust in Your Virtual Team – Tuesday, August 8, 2023
Primary Competencies: Leadership, Teamwork
Related Competencies: Interpersonal Skills, Professionalism
Learning Objectives:
- Build trust and reduce feelings of isolation
- Conduct fun and effective virtual teambuilding activities
- Promote camaraderie by fostering team identity and celebrating successes
- Remove ambiguity by clarifying expectations
Create Loyal Customers – Wednesday, Oct. 11, 2023
Primary Competencies: Customer Experience, Interpersonal Skills
Related Competencies: Customer Acquisition, Initiative
Learning Objectives:
- Increase customer loyalty through exceptional customer service
- Apply a code of ethics and principles to exceed customer expectations
- Use creative follow-up techniques to build relationships
Communicate With Different Personality Styles – Wednesday, Jan. 31, 2024
Learning Objectives:
- Identify your own personality style and how you react under pressure
- Modify your behaviors to be able to connect with people of different styles
- Influence attitudes and behaviors of others
Present to Persuade – Wednesday, May 22, 2024
Learning Objectives
- Follow a proven structure for persuasion
- Apply the power of evidence
- Demonstrate the 3 E’s of convincing listeners: Eager to share, earn the right, excited
- Plan for a persuasive presentation
Registration for each workshop is $25 for Greater Irvine Chamber members. These events are not available to non-members. All workshops are held from 9 – 11 a.m. at the Greater Irvine Chamber, 36 Executive Park, Suite 100, Irvine.
Toscano has been involved with Dale Carnegie since 2009 where he’s played an active role in marketing, business development, sales management, and training.
For more information about Dale Carnegie workshops offered through the Greater Irvine Chamber, contact Marcella Avilez.
