John Wayne Airport (JWA) has been ranked #2 among large airports in North America, according to an annual satisfaction survey of North American Airports. This achievement reaffirms JWA's longstanding commitment to providing an exceptional passenger experience.
In a year marked by record-breaking passenger volumes, JWA stood out for its dedication to passenger satisfaction. Despite facing challenges such as high passenger volumes, a pilot shortage, and weather-related disruptions, overall passenger satisfaction at North American airports improved, thanks to terminal facilities, food and beverage, retail services, and baggage claim enhancements.
John Wayne Airport's Director, Charlene Reynolds, said, "We are pleased that our efforts to elevate the guest experience are reflected in the customer satisfaction survey. The positive recognition we have received from guests and travel industry experts is a testament to our attention to detail."
The study measures overall traveler satisfaction and evaluates six factors: terminal facilities, airport arrival/departure, baggage claim, security check, check-in/baggage check, and food, beverage, and retail services.
John Wayne Airport's commitment to excellence has been consistently acknowledged, with the Airport ranking #1 among large airports in 2017 and 2018 and securing the #2 position in 2019 and 2020.
For more information and the entire list, see the J.D. Power press release.
John Wayne Airport (SNA) is owned by the County of Orange and is operated as a self-supporting enterprise that receives no general fund tax revenue. The Airport serves more than 11.3 million passengers annually and reaches more than 40 nonstop destinations in the United States, Canada, and Mexico.